Talk to a person
Real replies from the people who build the app. No ticket queue to navigate and no chatbot.
Two ways to reach us
Write to support@utekar.com. Best for anything you would rather not write from inside the admin, and for questions before you install.
From inside the app
Open Help → Contact us in the Shopify admin. Messages arrive with your store already identified, which saves a round trip. Fastest route for anything store-specific.
What to include: your store's name, which bundle is involved, what you expected to happen, and what happened instead. A screenshot of the bundle badge or the storefront is usually worth several rounds of questions.
Try these first
Two checks resolve the large majority of reports we receive.
Widget not visible?
Confirm you pressed Save in the Shopify theme editor after enabling the app embed or app block. Enabling alone does not publish the change.
Bundle not applying at checkout?
Confirm all three checkout functions are activated on the app's Settings page, and that the bundle badge reads Enabled · Live.
The FAQ covers these and the other common cases in more detail.
Billing questions
Plan charges are processed by Shopify and appear on your Shopify invoice, so refunds and payment method changes are handled through Shopify. If you believe a charge or a plan limit is wrong, email us — attributed revenue is calculated from your paid bundle orders and we can walk you through the figure.
Security and privacy reports
Email support@utekar.com with "security" in the subject line and we will prioritise it. Please do not disclose a suspected vulnerability publicly before we have had a chance to respond. Data and privacy questions are covered by the privacy policy.