Frequently asked questions
Setup, themes, billing, and data handling. If your question is not here, email us — a person will answer.
Setup
Do I need to edit my theme code?
No. The storefront widgets are a theme app embed and an app block, both enabled from the Shopify theme editor. There is no snippet to paste, and the app never writes to your theme files.
I enabled the widget but nothing shows on my storefront.
Almost always an unsaved theme editor change — enabling an embed or block does not take effect until you press Save. If it is saved, check that the bundle badge reads Enabled · Live rather than Syncing or Sync failed.
Will bundle pricing survive to checkout?
Yes, provided the three Shopify Functions are activated in Settings. Pricing and line merging are applied by Shopify's own functions rather than by theme JavaScript, so they hold at checkout.
Does it work with my theme?
The widgets use Shopify's app embed and app block system, supported by all Online Store 2.0 themes. Appearance is configurable in the app so the widget can be matched to your theme's styling.
What bundle types can I create?
Eight: Fixed, Multipack, Build your own, Frequently bought together, Add-on, Buy X Get Y, Cross-sells, and Product upgrades. Each type has its own editor. See the creation demo for every field.
Pricing and billing
Is there a free trial?
No. The app does not offer a trial. Development stores can install and build on an internal Development plan without a charge, which is the intended way to evaluate it before going live.
Are plan limits based on my total store revenue?
No — only on bundle lines in paid orders, with refunds deducted. See what counts as attributed revenue.
How am I billed?
Through Shopify's billing system. Charges are approved by you in the Shopify admin and appear on your regular Shopify invoice. The app never handles your payment details.
What happens if I hit my cap?
Publishing new bundles is blocked until you upgrade. Bundles that are already live keep working and orders keep being tracked — your storefront is not switched off.
What happens when I uninstall?
Your access credentials are removed immediately, and your shop's stored data — bundle definitions, settings, plan records, and support tickets — is deleted when Shopify sends the shop redaction request that follows an uninstall.
Data and permissions
Why does the app ask for order access?
To attribute bundle revenue for analytics and plan limits. It reads line values and the bundle line property only. Customer names, emails, phone numbers, and addresses are neither read nor stored.
Why does it ask for theme access?
Read-only, and solely to detect whether you have enabled the app embed and app block so setup status can be shown accurately. The app performs no theme writes.
Do you store my customers' personal data?
No. The app holds no customer-level personal data, which is why customer data and erasure requests resolve to a recorded no-op. See the privacy policy.